Privacy Policy

Alice Kingsnorth operates the www.throughthewrittenword.com website.

This privacy policy describes how Through The Written Word® (“TTWW”) protects and makes use of the information you (Client) provide. By accessing or using our Services, you agree to this policy, which is subject to change to reflect TTWW’s practices and applicable laws. Your continued use after any changes made is deemed acceptance of those changes.

Personal Information

For a better experience while using our Services, Through The Written Word ("TTWW") may require you to provide certain personal information, including but not limited to your name, email address, telephone number, billing information and other information reasonably necessary for the provision of our Services.

You may also voluntarily provide personal information through applications, questionnaires, intake forms, tracking documents, surveys, bookings, correspondence and other interactive activities on this website or in connection with our Services.

You are responsible for ensuring that any information you provide is accurate and that you have the authority to provide it.


Information Use

Personal data collected by TTWW, whether provided directly by you or generated through your use of our website, content or Services, may be used for the following purposes:

  • To respond to enquiries, applications, orders, forms and bookings;

  • To deliver and administer Services, programmes, events, communities, memberships and related communications;

  • To provide customer support and communicate with you in connection with your participation in our Services;

  • To process payments, maintain transaction records and manage purchases;

  • To send updates relating to our Services, free content, newsletters and other information you have requested or consented to receive;

  • To maintain records relating to your participation, communications, purchases and interactions with TTWW;

  • To create, maintain and administer client files, internal records and operational systems reasonably necessary for the provision of our Services;

  • To improve, develop, analyse and administer our Services, content, website and client experience;

  • To operate, protect and maintain the security, integrity and proper functioning of our website, systems and Services;

  • To engage carefully selected third-party service providers, contractors and technology platforms acting on our behalf;

  • To establish, exercise or defend legal claims and to comply with legal, regulatory, accounting and tax obligations;

  • To retain records where reasonably necessary for legitimate business purposes or as otherwise required by applicable law.

TTWW does not sell, rent or lease personal data to third parties.

Personal Information We Collect

Depending on your interactions with TTWW, we may collect and process the following categories of personal data:

Identity and Contact Data

  • Name; Email address; Mobile number; Postal address; Billing information.

Application and Participation Data

  • Information provided through enquiries, applications, intake forms, questionnaires and surveys;

  • Information shared during calls, communities, memberships and other Services;

  • Correspondence, messages and communications.

Transaction Data

  • Purchase history; Payment confirmations and invoices; Records relating to products and Services purchased.

Technical Data

  • IP address; Browser and device information; Website usage and interaction data; Cookie and analytics information.

Marketing and Communication Data

  • Subscription preferences; Responses to emails and communications; Information submitted in connection with newsletters, free resources and other content.

Third-Party Service Providers and AI-Assisted Tools

TTWW uses third-party platforms and service providers to support the delivery and administration of its Services. These may include payment processors, email providers, communication platforms, customer relationship management systems, scheduling systems, video conferencing services and cloud storage providers.

From time to time, TTWW may use administrative and artificial intelligence-assisted tools to support drafting, organisation, analysis, customer support and other business functions. Reasonable steps are taken to minimise unnecessary personal information and to process personal data in accordance with applicable data protection laws.

Personal information is only shared with third parties where reasonably necessary for the operation, administration or improvement of our Services, compliance with legal obligations or the protection of TTWW's legitimate interests.

Confidentiality

Personal information shared in connection with our Services is treated confidentially and handled in accordance with applicable data protection laws. However, information may be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal claims.

International Data Transfers

TTWW may use service providers, contractors and technology platforms located both within and outside the United Kingdom. As a result, your personal data may be transferred to, stored in, or accessed from countries outside the UK.

Where personal data is transferred internationally, TTWW takes reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws, including Chapter V UK GDPR. Depending on the circumstances, such safeguards may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement (IDTA);

  • the UK Addendum to the EU Standard Contractual Clauses (SCCs);

  • the European Commission's Standard Contractual Clauses;

  • other contractual, legal or regulatory mechanisms recognised under applicable law.

Personal data may be transferred internationally only where reasonably necessary for the provision, administration, support and improvement of TTWW's Services, compliance with legal obligations, or the establishment, exercise or defence of legal claims.

Where TTWW engages third-party service providers, contractors or processors, reasonable steps are taken to ensure that appropriate technical and organisational measures are implemented to protect personal data, having regard to the nature of the processing and applicable legal requirements.

Where personal data is disclosed to third parties or sub-processors, TTWW seeks to ensure that any onward transfers are subject to an appropriate level of protection consistent with applicable data protection laws.

Individuals retain their rights under applicable data protection laws, including rights of access, rectification, restriction, objection, erasure and data portability, subject to applicable legal limitations.

In the event of a personal data breach affecting transferred personal data, TTWW will take appropriate steps to investigate the incident and comply with any applicable notification obligations under UK GDPR and other relevant laws.

Cookies

Cookies are files containing small amounts of data commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and stored on your device.

Cookies do not provide TTWW with access to your computer or any information other than that which you choose to share.

You may control the use of cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of this website.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes described in this policy or as required by law.

  • Transactional and accounting records may be retained for up to seven years to comply with legal and tax obligations.

  • Marketing information is retained until you withdraw consent or unsubscribe.

  • Information relating to Services may be retained for longer where reasonably necessary to establish, exercise or defend legal claims or to comply with regulatory obligations.

Where personal information is no longer required, it will be securely deleted, anonymised or isolated.

Your Rights Under GDPR

Subject to applicable law, you have the right to:

  • Request access to your personal data and receive a copy of it;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion of your personal data;

  • Request restriction of processing;

  • Object to certain forms of processing;

  • Withdraw consent where processing is based on consent;

Requests concerning your personal data may be made using the contact details below.


Contact

If you have any questions about this policy, contact Alice at alice@throughthewrittenword.com

This privacy policy was last updated on 15 June 2026.