The following Terms of Service are provided so that you have an upfront and clear understanding of what is involved in the process of working with Alice Kingsnorth at Through The Written Word®. By accessing, purchasing or using any part of the website, you agree to be bound by these Terms of Service, as governed by UK law. Any disputes shall be resolved under UK law in the courts of the United Kingdom. If you have any questions, contact Alice Kingsnorth directly.

1.     These Terms of Service apply to any product or package bought or accessed by the Client (you) from Through The Written Word Ltd® (TTWW). By visiting this site and/or purchasing something from TTWW, you engage in its “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink or email.

2.     For any products purchased, including programmes/packages/experiences and downloadable PDFs, all sales and payments are final. Purchases are non-refundable and non-cancellable under any circumstances. If a Client opts for a payment plan, they are legally bound to complete all payments in full, regardless of usage, withdrawal, or dissatisfaction. If a payment is missed, access to all services and programmes will be revoked until payments are up to date. If the default continues, TTWW reserves the right to take further action, including referring the outstanding balance to a collection agency.

3.     TTWW will provide the product or service(s) purchased, as per these Terms of Service (and the Private Portal Agreement, if applicable).

4.     When purchasing any products or offers that touch on health or contain a Jurisdiction Disclaimer on this website, the Client accepts full responsibility for their own health and understands that no product represents any medical advice, prevention, diagnosis or treatment. All Services are not to be interpreted as a promise or guarantee of specific health outcomes. TTWW does not guarantee that you will achieve results similar to anyone else or that you will achieve any results at all from the content contained on this website or in our Services. By purchasing and participating in our Services, you acknowledge that your results are entirely dependent on your actions, and no refunds or compensation will be provided based on a lack of success.

5.     The Services, when necessary, will be carried out unsupervised at such times and places, as determined by TTWW and are subject to change with sufficient notice given.

6.     TTWW confirms that they are responsible for their own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client or their employees. Buyers outside of the United Kingdom are responsible for any applicable VAT, sales taxes, duties, or import fees imposed by their local authorities.

7.     For 1:1 Services, the Client will pay TTWW, as per the invoice and payment date/s.

8.     The services will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the agreed service.

9.     If, however, during the term of the service, additional services are requested by the Client, TTWW will confirm any additional fee and/or the new deadline.

10.  TTWW retains full intellectual property rights over all products, programmes, and content provided through its Services. By purchasing or accessing any materials, you agree that all content is provided under a single-user, non-transferable license. The Client may not share, distribute, resell, reproduce, or grant access to any third parties - this includes, but is not limited to, forwarding programme materials, sharing login credentials, or making copies for others or to resell.

11.  The use of AI-powered transcription tools, automated captioning, or speech-to-text services to capture or reproduce TTWW’s content is strictly prohibited. Any unauthorised recording, transcription, or distribution is considered a serious violation of copyright law and will result in an immediate termination of access to our Services.

12.  The Service will be carried out by Alice Kingsnorth and any live session will be recorded. By participating in any such Service, whether by video, audio, chat, you acknowledge that all sessions are recorded as part of the Service delivery, and your presence or comments may be included in the replay, which is made available to other enrolled participants within the applicable container.

13.  Unless agreed otherwise at the outset, payments for 1-to-1 services will be made within 7 calendar days of receipt of TTWW’s invoice. Services will not begin until the (first) payment has been received.

14.  In accordance with the General Data Protection Regulation (GDPR), the Client gives TTWW explicit consent to keep on record relevant personal information (e.g. name, contact details, occupation) as is necessary to carry out the Service. The Client can request for their personal information to be accessed, rectified or deleted once the Service has been completed. For more details, see our Privacy Policy.

15.  Either the Client or TTWW has the right to terminate a contract for services if there is a serious breach of its terms. Any notification of termination must be done in writing.

16.  TTWW may use the Client's name and any testimonial in their promotional material, including website content and social media, unless otherwise agreed.

17.  Participants are responsible for their own interactions within any group community created by TTWW. Any personal disclosures, expressions, or contributions the Client makes become part of the collective space and are not considered private or protected content. TTWW reserves the right to moderate or remove content and members if conduct violates community standards, including abusive, defamatory, discriminatory, or offensive behaviour.

18. TTWW may revise these Terms of Service from time to time. Any such changes will become effective upon the posting of the revised Terms on this website. If a change to these Terms is deemed to be a material change, TTWW will give the Client reasonable notice before such changes take effect, by sending a message to the email address the Client provides. The Client’s use of the Services after the effective date of the revised Terms will constitute their acceptance of the new Terms. If the Client does not agree with the updated Terms of Service, TTWW may terminate any existing booking, product or package.

These Terms of Service were last updated on 31 July, 2025.