The following Terms of Service are provided so that you have an upfront and honest understanding of what is involved in the process of working with me. If you have any questions or concerns, please contact me so that I can provide clarity and reassurance.

1.     These Terms of Service apply to any product or package bought by the Client (you) from Through The Written Word Ltd (TTWW).

2.     For any products purchased, including programmes/courses/experiences and coaching packages, all sales are final.

3.     TTWW will provide the product or service(s) purchased, as per these Terms of Service (and the Coaching Agreement, if applicable).

4.     The services, when necessary, will be carried out unsupervised at such times and places, as determined by TTWW.

5.     TTWW confirms that they are responsible for their own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client or their employees.

6.     For 1:1 Coaching services, the Client will pay TTWW, as per the invoice and payment date/s.

7.     The services will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the agreed service.

8.     If, however, during the term of the service, additional services are requested by the Client, TTWW will confirm any additional the fee and/or the new deadline.

9.  Any content created by TTWW as part of a content-creation service will become the copyright of the Client, unless otherwise agreed.

10.  The nature and content of the service will be kept confidential and not made known to anyone other than the Client without prior written permission.

11.  The service/s will be carried out by Alice Kingsnorth. TTWW will not subcontract any coaching/ training/ writing/ consulting projects, or parts of projects, to third parties.

12.  Unless agreed otherwise at the outset, payments for 1-to-1 services will be made within 7 calendar days of receipt of TTWW’s invoice. Services will not begin until the (first) payment has been received.

13.  In accordance with the General Data Protection Regulation (GDPR), the Client gives TTWW explicit consent to keep on record relevant personal information (e.g. name, contact details, occupation) as is necessary to carry out the service. The Client can request for their personal information to be deleted once the service has been completed.

14.  Either the Client or TTWW has the right to terminate a contract for services if there is a serious breach of its terms. Any notification of termination must be done in writing. In the unlikely event that a contract is terminated, TTWW will provide a prorated refund of any overages of fees paid.

15.  TTWW may use the Client's name and any testimonial in their promotional material, including website content, unless otherwise agreed.

16.  There is no requirement for the Client to mention TTWW in the published work's acknowledgements section. However, the Client agrees that TTWW will have the opportunity to review any such mention prior to publication, or to decline to be mentioned.

17. TTWW may revise these Terms of Service from time to time. Any such changes will become effective upon the posting of the revised Terms on this website. If a change to these Terms is deemed to be a material change, TTWW will give the Client reasonable notice before such changes take effect, by sending a message to the email address the Client provides. The Client’s use of the Services after the effective date of the revised Terms will constitute their acceptance of the new Terms. If the Client does not agree with the updated Terms of Service, TTWW may terminate any existing booking or project.

These Terms of Service were last updated on 10 July, 2023.